COMPLAINT PROCEDURE

We take you very seriously. That is why our aim is to find a suitable solution for all parties involved, as quickly as possible.

 

What to do in case of a complaint?

 

1. Do you have a complaint? Let us know as soon as possible via info@retro-cycling.com or via the contact form of our online shop.

2. We will respond to your complaint within 2 working days on how we will deal with the complaint.

3. We will always propose a solution to you within a maximun of 2 weeks.

4. Not satisfied with our handling of the complaint? Then there is the possibility to register the dispute for arbritration through the Stichting WebwinkelKeur (this applies for Dutch and/or Belgian customers only).

 

Furthermore, since 2018 it is also possible for European consumers – if the complaint is not yet handled elsewhere – to sumbit the complaint to the European ODR platform.